FREQUENTLY ASKED QUESTIONS (FAQ)

📦 Do you offer worldwide shipping?

Yes, we ship internationally. Shipping times and rates may vary depending on your location. You’ll see the final cost at checkout.

⏱ How long does production take?

Most items are handmade to order and ship within 3–7 business days.
Custom orders typically require 7–10 business days after final design approval.

💍 Can I request a custom piece?

Absolutely! We offer fully custom design services including personalized names, gemstones, gold/sterling/vermeil options, and even fully original pieces.
Learn more on our Custom Orders page.

💎 Do you use real diamonds or gemstones?

Yes. We work with natural gemstones, birthstones, and certified diamonds (including lab-grown options upon request).
If you want a specific stone, let us know — we’ll source it for you.

🎁 Do you offer gift wrapping?

All orders are shipped in elegant, ready-to-gift packaging.
If you’d like to include a gift note, just mention it during checkout or contact us after placing the order.

🧼 How should I care for my jewelry?

We include a polishing cloth with every order. For care tips tailored to your material (solid gold, sterling silver, vermeil), please visit our Jewelry Care page.

📐 How do I know my ring or necklace size?

We provide a full Size Guide for rings, bracelets, and necklaces to help you choose the right fit.

🔁 Do you accept returns or exchanges?

We accept returns on non-custom items within 14 days of delivery.
Custom-made or personalized jewelry is final sale unless damaged or incorrect.
Contact us at info@designmuur.com for assistance.

📩 How can I contact you?

You can reach us anytime through our Contact Form or email us directly at ibrahim@e-ticom.com.
We typically respond within 1 business day.